What should I do if I have a complaint?
- Contact us and tell us about your complaint. We will do our best to resolve it quickly.
- If your complaint is not satisfactorily resolved usually within 20 working days, please contact Steve Niland on 02 9542 5151 or put your complaint in writing and send it to Steve Niland at firstname.lastname@example.org or at the Southside Insurance Brokers Pty Ltd address noted at the beginning of this FSG. We will try and resolve your complaint quickly and fairly.
- Southside Insurance Brokers Pty Ltd is a member of the Australian Financial Complaints Authority (AFCA). If your complaint cannot be resolved to your satisfaction by us you have the right to refer the matter to AFCA. AFCA can be contacted at GPO Box 3 Melbourne, VIC 3001, on 1800 931 678, fax 03 9613 6399.
We confirm that we hold a current Professional Indemnity Policy as per the Act.